Terms of Service

1. The Agreement

1.1. This Agreement is between you and Parcloud Oy only. It is not an agreement with Apple Inc. ("Apple"), Google LLC ("Google"), or any app store. Parcloud Oy alone is responsible for the Service and its content.

1.2. If you installed a Liftplanr app from an app store, the store's own terms also apply to that installation, and this Agreement may not provide usage rules less restrictive than the store's. If you installed from the Apple App Store, Section 25 (Apple-Specific Terms) additionally applies to you.

1.3. In this Agreement, "App" means the Liftplanr application for iOS (including the Apple Watch app) or for Android. "Coach portal" means the trainer-facing web application at liftplanr.app/trainer.

2. License

2.1. The App is licensed, not sold, to you. Parcloud Oy grants you a limited, non-exclusive, non-transferable, revocable license to use the App on any iOS or Android device that you own or control, subject to the usage rules of the app store you obtained it from.

2.2. You may not distribute or make the App available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, redistribute, or sublicense the App.

2.3. You may not copy (except as expressly permitted by this Agreement and the applicable store's usage rules), reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the App or any updates (except as expressly permitted by applicable law).

3. Description of Service

3.1. Liftplanr is a fitness application that helps you plan and track strength training workouts. It is available on iPhone, Apple Watch, and Android phones, with an account portal and the Coach portal on the liftplanr.app website.

3.2. The Service uses artificial intelligence to generate personalized workout programs, suggest exercises and weights, and provide coaching feedback based on the information you provide.

3.3. Otso, the in-app coach, is an AI system. Its daily briefs, chat replies, weight suggestions, program changes and session reviews are generated automatically by a language model and are not written or reviewed by a human before you see them. Treat them as suggestions from software, not as instructions from a qualified professional.

4. Health and Fitness Disclaimer

IMPORTANT: READ THIS SECTION CAREFULLY.

4.1. Liftplanr is a fitness tool. It is not a medical device and does not provide medical advice, diagnosis, or treatment. All content, including AI-generated workout programs, exercise recommendations, injury assessments, and coaching feedback, is for informational and educational purposes only.

4.2. Consult a qualified healthcare professional before starting any exercise program, particularly if you have pre-existing medical conditions, injuries, are pregnant, or have been inactive for an extended period.

4.3. AI-generated recommendations are based on the information you provide and general exercise science principles. They cannot account for all individual factors — including your specific medical history, physical limitations, or conditions not disclosed to the Service — and may not be appropriate for your situation.

4.4. Exercise carries inherent risks, including but not limited to risk of physical injury. You participate in all exercise activities entirely at your own risk. You acknowledge that the Service cannot replace the judgment of a qualified fitness professional or physiotherapist who can observe your movement and physical condition in person.

4.5. The exercise modification suggestions feature provides general guidance on which exercises to skip, modify, or proceed with based on reported discomfort. This is not a medical diagnosis or treatment recommendation. The Service does not diagnose, treat, cure, or prevent any disease or medical condition. If you experience sharp pain, persistent pain, or pain that worsens, stop exercising and consult a healthcare professional immediately.

4.6. We do not guarantee the accuracy, completeness, or suitability of any AI-generated content. AI technology has inherent limitations and may produce responses that are incorrect or inappropriate for your individual circumstances.

5. AI-Powered Features and Data Processing

5.1. The Service uses a third-party AI service to power its AI features (program generation, program optimization, session feedback, exercise modification suggestions, and the Ask Otso coach chat). The specific AI service provider is identified in our Privacy Policy.

5.2. When you use an AI feature, the following data is sent to our AI provider's servers for processing:

• Training preferences (goal, experience level, days per week)
• Body metrics (biological sex, body weight)
• Available gym equipment
• Workout history (exercises, weights, repetitions)
• Reported injuries (body part and severity), when using exercise modification features
• The text of your recent messages to Ask Otso, and the body part you select when you tell the coach that something hurts

5.3. Your email address, account identifiers, and device information are never sent to our AI provider. Your first name may be included in AI requests to personalize feedback. All AI requests are processed through our backend servers.

5.4. By using the Service's AI features, you consent to this data processing. Do not type anything into Ask Otso that you would not want processed by a third-party AI service.

5.5. Data sent to our AI provider is not used to train AI models. The specific AI provider and their terms of service are identified in our Privacy Policy.

6. User Accounts

6.1. You must create an account using Sign in with Apple or Sign in with Google to use the Service. You are responsible for maintaining the security of your account and for all activities that occur under your account.

6.2. You must be at least 16 years of age to use the Service. If you are under 18, you should obtain parental or guardian consent before using the Service. Liftplanr Coach has its own, higher age requirement — see Section 7A.

6.3. You may delete your account at any time through Settings > Delete Account in the App, or at liftplanr.app/delete-account. This permanently deletes all your data from our servers and your device.

7. Subscriptions and Payments

7.1. Certain features of the Service require a paid subscription ("Liftplanr Premium"). Subscriptions are available on a monthly or yearly basis, and a lifetime purchase may be offered.

7.2. Payment is charged to the account of the app store you purchased through — your Apple ID on iOS, or your Google Play account on Android — at confirmation of purchase. Subscriptions auto-renew at the same price and duration unless cancelled at least 24 hours before the end of the current billing period.

7.3. You can manage and cancel your subscription at any time:

• iOS — Settings > [your name] > Subscriptions on your iPhone, or App Store > Account > Subscriptions
• Android — Google Play > Menu > Payments & subscriptions > Subscriptions

Cancellation takes effect at the end of the current billing period — you retain access until then. Deleting your Liftplanr account does not cancel your store subscription; cancel it separately.

7.4. If a free trial is offered, unused portions of the trial are forfeited when you purchase a subscription.

7.5. Refunds are handled by the app store you purchased through, not by us. We do not process payments or issue refunds directly.

• Apple — Apple's refund policy; request a refund at https://reportaproblem.apple.com
• Google Play — Google Play's refund policy

7.6. Prices are set per store and per region in App Store Connect and Google Play Console, and may vary by country. Price changes do not affect active subscription periods. The store will notify you of any price increase and, where required, seek your consent before renewal at the new price.

7.7. Right of Withdrawal (EU/EEA consumers): Under the EU Consumer Rights Directive, you have a 14-day right of withdrawal from the date of a subscription purchase. By starting to use the Service's premium features during this period, you expressly consent to the performance of the digital content beginning before the withdrawal period has expired, and you acknowledge that you thereby lose your right of withdrawal. If you have not started using premium features, you may exercise your right of withdrawal by requesting a refund from the app store you purchased through within 14 days of purchase.

7A. Liftplanr Coach — Terms for Trainers

This section applies only if you sign up as a trainer and use the Liftplanr Coach portal. It is in addition to the rest of this Agreement. Where the two conflict, this section governs your use of the Coach portal.

7A.1 Eligibility

You must be at least 18 years old and you must sign up in a business or professional capacity, not as a consumer. By signing up as a trainer you confirm that you are acting in the course of a trade, business, craft or profession.

7A.2 No consumer withdrawal right

Because Liftplanr Coach is offered only to business users, the statutory 14-day consumer right of withdrawal does not apply to a Coach subscription. Section 7.7 does not apply to you as a trainer.

7A.3 Plans and limits

"Unlimited" is a fair-use ceiling of 150 active clients, not an absence of limits. We may contact you before enforcing it. Limits may change with notice under Section 19.

7A.4 Trial and billing

A no-card trial of 14 days may be offered. Coach subscriptions are billed by Stripe, monthly or annually, and auto-renew until cancelled. Card details go directly to Stripe; we never see them. You can change plan, update your card, download invoices and cancel at any time through the Stripe billing portal, reachable from Coach > Billing.

7A.5 Cancellation and the client grace period

Cancellation takes effect at the end of your current billing period. When your subscription ends or lapses, every client link moves into a 7-day grace period: your access to their data ends at that point, and their own access to the app continues for the grace window before they return to the standard consumer terms. Resubscribing does not restore a roster — you must re-invite your clients.

7A.6 Your clients' data

Your clients are the people whose personal data you see in the portal, and you are responsible for how you handle it.

• Confidentiality. Treat everything you see about a client as confidential.
• Purpose limitation. Use a client's data only to coach that client. Not for marketing, not for research, not to build a mailing list, not to train a model.
• No export without permission. Do not export, copy, screenshot for distribution, or otherwise remove a client's data from the portal without that client's permission.
• Your own duties. You are an independent controller of any client data you take out of the portal, and you are responsible for your own compliance with applicable data protection law, including having a lawful basis, informing your clients, and answering their requests.
• Our role. In respect of client data held inside Liftplanr, Parcloud Oy processes on the client's behalf and yours to operate the Service, as described in our Privacy Policy.
• When a link ends. When a client unlinks, or your subscription lapses, your access ends. Any copy you already hold outside the portal remains your responsibility to delete when you no longer have a lawful basis to keep it.

7A.7 Content you publish to clients

Everything you write, upload or push to a client — programs, blocks, templates, supplements, videos, images, comments — is User Content under Section 8A, and Section 8A's rules apply to it in full. In particular, do not upload footage of a client, or of any other identifiable person, without their consent.

7A.8 Not a medical service, and not our advice

Liftplanr Coach is software that helps you deliver your coaching. We do not supervise, approve or endorse any program you write, and we are not a party to the relationship between you and your client. Nothing in the portal is a medical service. You are solely responsible for the professional soundness, safety and legality of the coaching you provide, and for holding any qualification, licence or insurance your jurisdiction requires.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to access other users' data or accounts
• Use automated tools to access the Service
• Circumvent rate limits or security measures
• Transmit viruses, malware, or other harmful code
• Misrepresent your identity or affiliation

8A. User Content

8A.1 What counts as User Content

"User Content" is anything you create, upload, link or submit through the Service, including:

• Custom exercises you define
• Videos and images you upload
• External video links you paste (YouTube or Vimeo)
• Weekly check-in notes
• Comments on workouts
• Messages you send to Ask Otso
• Coach blocks, templates, supplements and media (Coach portal)

8A.2 Ownership and the licence you grant us

You keep ownership of your User Content. We claim no ownership over the data or content you create through using the Service.

You grant Parcloud Oy a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit and display your User Content solely in order to operate and provide the Service — for example, to store a video in our cloud storage, to show a coach's demo clip to the client it was pushed to, or to send your chat message to our AI provider so it can be answered. This licence is limited to running the Service, lasts only as long as we hold the content, and does not let us publish your content elsewhere, use it in marketing, sell it, or train AI models on it. It ends when you delete the content or your account.

8A.3 Rules for User Content

You are responsible for your User Content. You confirm that you have the rights to it, and you agree not to upload, link or submit content that:

• Infringes anyone's copyright, trademark or other intellectual property rights
• Is unlawful, defamatory, sexual, hateful, harassing, threatening, or promotes violence or self-harm
• Contains another person's personal data without their permission
• Contains footage or images of a client or any other identifiable person without that person's consent
• Is malicious code, spam, or an attempt to break the Service

External video links may point only to YouTube or Vimeo. Links to any other host are refused.

8A.4 Removal

We may remove User Content that breaches these rules or applicable law, or restrict or terminate the account that posted it. When we remove content or restrict an account, we will tell the affected user what we removed and why, and how to contest the decision, unless the law forbids us from doing so. See Copyright & content reports for how to report content, how we handle a report, and how to contest a removal.

8A.5 Repeat infringers

We terminate, in appropriate circumstances, the accounts of users who repeatedly infringe the intellectual property rights of others. Our threshold and process are set out on the Copyright & content reports page.

9. Intellectual Property

9.1. The Service, including its design, code, exercise library, exercise videos, and content, is owned by Parcloud Oy and is protected by copyright, trademark, and other intellectual property laws.

9.2. Your workout data and your User Content belong to you, on the terms in Section 8A.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. We do not warrant the accuracy or reliability of any AI-generated content.

If you are a consumer in the European Union, you have legal rights if the Service does not conform to its description or is not fit for its intended purpose. These rights are not affected by the disclaimers in this Agreement.

11. Limitation of Liability

11.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PARCLOUD OY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR PERSONAL INJURY, LOSS OF DATA, OR LOSS OF PROFITS, ARISING FROM YOUR USE OF THE SERVICE.

11.2. Our total aggregate liability for any claim arising from or related to your use of the Service shall not exceed the amount you actually paid for the Service or its subscriptions in the twelve (12) months immediately preceding the event giving rise to the claim, or fifty euros (€50), whichever is greater.

11.3. NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; (C) ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE MANDATORY LAW, INCLUDING CONSUMER PROTECTION LAW.

12. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Parcloud Oy and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your violation of this Agreement; (b) your violation of any applicable law or regulation; (c) your User Content; or (d) your misuse of the Service in a manner not contemplated by this Agreement. This indemnification obligation does not apply to consumers in the European Union, United Kingdom, or any jurisdiction where consumer indemnification clauses are prohibited or restricted by mandatory law.

13. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Service, you acknowledge that you have read and understood our Privacy Policy. The Privacy Policy and our Health & Fitness Disclaimer are incorporated into this Agreement by reference.

14. Maintenance and Support

14.1. Parcloud Oy may, at its discretion, provide updates, patches, or new versions of the Service.

14.2. We are not obligated to provide customer support, but you may contact us at support@liftplanr.app.

15. Third-Party Terms

You must comply with applicable third-party terms of agreement when using the Service, including your wireless data service agreement and the terms of the app store you installed from.

16. Export Compliance

You represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

17. Force Majeure

Parcloud Oy shall not be liable for any failure or delay in performing its obligations under this Agreement to the extent that such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, widespread internet or telecommunications failures, prolonged power outages, pandemics, or acts of war or terrorism. Routine or foreseeable third-party service interruptions (such as temporary AI provider downtime) are not force majeure events.

18. Governing Law and Jurisdiction

18.1. This Agreement is governed by and construed in accordance with the laws of Finland.

18.2. Any disputes arising from or relating to this Agreement or your use of the Service shall be resolved in the Helsinki District Court (Helsingin käräjäoikeus), Finland.

18.3. EU Consumer Rights: If you are a consumer residing in the European Union, nothing in this Agreement affects your right to bring proceedings in the courts of your country of residence, or to benefit from mandatory consumer protections under local law. You may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

18.4. United States — Binding Arbitration and Class Action Waiver: If you are a resident of the United States, any dispute, claim, or controversy arising out of or relating to this Agreement or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and not by a court or jury. You and Parcloud Oy each waive the right to a jury trial and the right to participate in a class action, collective action, private attorney general action, or representative proceeding. The arbitrator may award only individual relief and may not consolidate claims or award relief on behalf of a class. This arbitration provision is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16). Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits. Opt-out: You may opt out of this arbitration provision by sending written notice to support@liftplanr.app within 30 days of first accepting this Agreement, stating your name, email address, and a clear statement that you wish to opt out. If you opt out, disputes will be resolved in the courts specified in Section 18.2.

18.5. United Kingdom: If you are a consumer residing in the United Kingdom, nothing in this Agreement affects your statutory rights under the Consumer Rights Act 2015 or the Unfair Contract Terms Act 1977. You may bring proceedings in the courts of England and Wales, Scotland, or Northern Ireland, as applicable.

18.6. Australia: If you are a consumer in Australia, nothing in this Agreement excludes, restricts, or modifies consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be excluded, restricted, or modified by agreement.

19. Changes to This Agreement

19.1. We may update this Agreement from time to time. For non-material changes (such as typographical corrections or clarifications that do not affect your rights), we will update the "Last Updated" date at the top of this document.

19.2. For material changes that affect your rights or obligations, we will notify you at least 30 days in advance through the Service or via email. If a material change negatively affects your access to or use of the Service, you may terminate this Agreement and your subscription within 30 days of receiving notice, and you will be entitled to a pro-rata refund for any unused portion of a prepaid subscription period.

19.3. If you continue to use the Service after the 30-day notice period for a material change, you are deemed to have accepted the updated Agreement. If you do not agree, you must stop using the Service and may delete your account.

20. Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

21. Entire Agreement

This Agreement, together with the Privacy Policy, constitutes the entire agreement between you and Parcloud Oy regarding your use of the Service and supersedes all prior agreements, understandings, and communications, whether written or oral.

22. Waiver

The failure of Parcloud Oy to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by Parcloud Oy.

23. Assignment

You may not assign or transfer this Agreement or your rights under it without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.

24. Contact Us

If you have questions about this Agreement, please contact us at:

Parcloud Oy Business ID (Y-tunnus): 3154332-3 Finland Email: support@liftplanr.app Website: https://liftplanr.app

25. Apple-Specific Terms

This section applies only if you obtained the Liftplanr app from the Apple App Store. It does not apply to the Android app, the website, or the Coach portal. Where it conflicts with another section of this Agreement, this section governs your App Store installation.

25.1. Acknowledgement. This Agreement is between you and Parcloud Oy only, not with Apple. Parcloud Oy, not Apple, is solely responsible for the App and its content. This Agreement may not provide for usage rules that are less restrictive than the Apple Media Services Terms and Conditions as of the date you enter into this Agreement.

25.2. Scope of licence. The licence granted in Section 2 is limited to a non-transferable licence to use the App on any Apple-branded product that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.

25.3. Maintenance and support. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.

25.4. Warranty. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be Parcloud Oy's sole responsibility.

25.5. Product claims. Parcloud Oy, not Apple, is responsible for addressing any claims you or any third party may have relating to the App or your possession and/or use of the App, including but not limited to: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation. This does not limit Parcloud Oy's liability under applicable law.

25.6. Intellectual property claims. In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Parcloud Oy, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

25.7. Third-party terms. You must comply with applicable third-party terms of agreement when using the App, including the Apple Media Services Terms and Conditions.

25.8. Third-party beneficiary. You and Parcloud Oy acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of this Agreement, and that upon your acceptance of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof.